You will agree with me on this.
It is common for traders to want help while trading.
The needed help could be about understanding the trading platform; it could be about solving deposit or withdrawal-related issues, or sometimes, it could be help triggered by curiosity.
But how do you ensure that you get the help that you need, timely, sometimes in the wee hours of the night?
Of course via the Olymp Trade live chart.
In this article, I will walk you through a step by step guide on how to contact the Olymp Trade support team via live chat.
I have also included images to make the steps easier to understand.
How to Contact Olymp Trade via live chat
The Olymp Trade online chat feature allows you to talk one on one with the technical support team and get your issues sorted on the spot.
What’s more, the support team has highly trained agents working 24 hours a day, 7 days a week, and you can get help in over 15 different languages.
Do you want to talk to Olymp Trade without leaving the platform?
Follow the steps outlined below:
- On your trading chart, look to your left
- Locate the Help tab and click on it.
- You will see a list of options. Here, you can use all of the options to find answers to your questions. But since you are looking for online chat specifically, click on Support (it should be the first option). When you do that, you will see two buttons
- Click on Open Chat (online consultant). Wait for some seconds to load, once it does, you will see a small chat window bottom right of the chart. Input your name and next, your message or simply the question you want to be answered then hit the Send button.
- Olymp Trade agent will join you immediately to help you out.
And that is how you contact the Olymp Trade support team on the live chat.
What to keep in mind before contacting chat agents.
I know I said that Olymp Trade support agents are highly trained. This doesn’t mean they can help you pick trades.
They are not financial analysts that is why. So do not waste their time and yours thinking they can help you pick winning trades.
Otherwise, get your questions answered ASAP.
Other Ways to Contact Olymp Trade.
Send email to either of these email addresses for account authentication, VIP customer service, and to solve deposit or withdrawal-related issues.
- [email protected] – Olymp Trade account authentication support team.
- [email protected] – Olymp Trade VIP customer service team.
- [email protected] – Deposit/ Withdrawal confirmation at Olymp Trade.
- [email protected] – Daily newsletter update email.
- [email protected] – Financial problems solving team (deposit, withdrawal, etc).