Starting a Mpesa agent shop in Kenya can indeed be a lucrative venture, considering the widespread use and popularity of Mpesa in the country. Here’s a detailed breakdown of the steps, costs, and considerations involved:
1. Benefits of Becoming a Mpesa Agent
Growth and innovation
Being part of a rapidly growing industry.
Steady income : earn commissions from transactions.
Customer loyalty : Establishing a loyal customer base.
Competitive edge : offer a service that many businesses don’t.
Access to support : get training and support from Safaricom and partners.
2. Requirements and Costs
Business registration : you’ll need to have a registered limited company with at least 3 outlets or as a sub-agent.
Minimum float : Ksh. 100,000 per outlet.
Security : ensure your premises meet Safaricom’s standards.
Power and internet : reliable supply for point-of-sale devices.
Qualified staff : make sure they are trained to handle transactions and customer queries.
Compliance : ensure they meet legal and regulatory requirements.
3. Cost Breakdown for starting a Mpesa store
Point-of-sale device : cost varies based on the device.
Branding materials : Ksh. 15,000 per outlet.
Float : Minimum Ksh. 100,000 per outlet.
Rent, electricity, and internet vary based on location and usage.
Staff salaries vary Depending on qualifications and number.
Miscellaneous expenses such as stationery, transport, etc.
4. Types and Levels of Mpesa Agents
Super-agents , directly contracted with Safaricom, can operate multiple outlets.
Sub-agents, contracted with super-agents, operate within a specific region.
Levels: bronze, silver, gold, and platinum, based on float and transaction limits.
5. Process of Applying and Registering
Obtain an application form from Safaricom.
Fill in personal and business details, and attach the required documents.
Pay application and registration fees.
Wait for Safaricom’s review and due diligence.
If approved, sign the contract, pay the registration fee, and receive the necessary equipment.
Activate the Mpesa account and start offering services.
6. Commissions and Profits
Earn commissions based on transaction volume and value.
Rates vary for deposits and withdrawals for registered and unregistered customers.
Profit depends on agent type, transaction volume, location, competition, and service quality.
The table below shows the commission rates for different types of services offered by Mpesa agents as of December 2024:
Mpesa Agent Commission on Deposits
💳 Deposit Bands (Ksh)
📊 Agent Commission (Ksh)
50 – 100
4
101 – 510
8
511 – 1,010
9
1,011 – 1,510
10
1,511 – 2,510
11
2,511 – 3,510
12
3,511 – 5,010
14
5,011 – 7,510
20
7,511 – 10,010
28
10,011 – 15,010
40
15,011 – 20,020
55
20,021 – 25,020
71
25,021 – 30,020
87
30,021 – 35,020
103
35,021 – 40,020
119
40,021 – 45,020
135
45,021 – 50,020
150
50,021 – 60,020
190
60,021 – 70,000
190
Mpesa Agent Commission on Withdrawals
💳 Transaction Band (Ksh)
📊 Commission, Registered Customers (Ksh)
📊 Commission, Unregistered Customers (Ksh)
10 – 49
N/A
N/A
50 – 100
5
N/A
101 – 500
8
8
501 – 1,000
10
10
1,001 – 1,500
12
12
1,501 – 2,500
15
15
2,501 – 3,500
20
20
3,501 – 5,000
25
25
5,001 – 7,500
30
30
7,501 – 10,000
35
35
15,001 – 20,000
60
60
20,001 – 25,000
65
65
25,001 – 30,000
70
70
35,001-40,000
100
NA
40,001 – 45,000
150
NA
45,001 – 50,000
180
NA
50,001 – 70,000
200
NA
Your monthly profit will depend on several factors such as:
The type and level of agent that you are
The number and value of transactions that you perform
Location: – the location and size of your shop
The competition and demand for Mpesa services in your area
Quality: – the efficiency and quality of your service delivery
The management and marketing of your shop
Therefore, it is important to plan and monitor your business performance regularly and make adjustments as needed to maximize your profit potential.
7. Tips for Managing a Mpesa Agent Shop
Ensure adequate float at all times.
Reconcile transactions daily and report discrepancies.
Maintain point-of-sale devices and branding materials.
Train staff for efficient and professional service.
Ensure security measures are in place.
Stay compliant with legal and regulatory requirements.
Monitor business performance regularly and seek feedback from customers.
Promote the shop through various channels.
8. Challenges and Risks
Fraud and theft.
Downtime.
Competition.
Regulatory changes.
Conclusion
Mpesa is a lucrative and rewarding business opportunity in Kenya that can help you achieve your financial goals.
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However, to start and run a Mpesa agent shop successfully, you need to meet certain requirements, follow certain procedures, and overcome certain challenges.
We hope that this article has given you a clear and comprehensive guide on how to start a Mpesa agent shop in Kenya in 2024 .
If you have any questions or comments, please feel free to contact us . We wish you all the best in your Mpesa journey! 😊
Comment récupérer l’argent de paiement sur m-pesa quand on a une sim agent??
I need to register m-pesa
Wow!!!I’ve actually learnef alot and it’ll help in starting it…..it’s a good opportunity in deed.Bravoo
Naombeni acssecs ya kutengeza wakala wa mpesa
I want that aggregated line to be a sub-agent